Mitel / VoIP / PBX Applications

Mitel logoIP Communications, Inc. is the premier provider of Mitel VoIP PBX systems in Northern IL and Southern WI. Mitel is a 40 year old communications company that serves over 100 countries and has more than 60 million end users making 2 billion business connections each day. We will assist your business in moving its communications strategy into the 21st century with our state-of-the-art Mitel systems and applications.

IPC has been a direct Mitel partner since 2003. We installed and serviced some of the earliest VoIP implementations and our engineers and technicians have maintained thousands of Mitel sets. IPC is certified and we have installed all of the Mitel MI Voice Business applications. Most of our Mitel networks are larger or multi-site applications and many of our customers also purchase their line services from IPC. This allows our customers the ability to make only one call if they need support for any of their voice, data or Telco issues.

If you are considering a VoIP solution, you can count on us to provide you with a sensible and attainable networked solution. We offer a wide range of business phone system solutions. Here are just some of the ways that we can help your company improve its communication strategy:

MiTeam Web Client

  • System design, sales and installation:
    Regardless of the size or scale of your company, we can help you design and install a phone system that works for you! As one of the premier Mitel VoIP providers in the Midwest, we will outfit your company with a modern and up-to-date telephony system.
  • 24-hour emergency support:
    We offer 24-hour emergency support to our clients, 7 days a week. You can count on us to provide you with dependable and prompt support and maintenance services, regardless of the problems currently facing your telephony system.

Mitel 6930 with iPhone (Front) (English Display)

Collaboration Solutions

Mitel’s collaboration software and solutions support all forms of collaboration, including voice, video calling, and instant messaging.

 

Mi-Contact Center

The Mitel contact Center is the ultimate contact center application that helps your business to empower customers with self-service capabilities. It will support Voice, Web, Email and Fax Queuing. In addition to call and screen recording for training and quality control.

  • We are proud to sell, service and install Mitel telephony and unified communications systems. Our technicians are Mitel certified, and are capable of performing a variety of complex installation and maintenance services.

Quick Reference Guides and User Guides

If you are ready to move your business forward by purchasing and installing a new telephony system, don’t hesitate! Contact us today to learn more about the wide range of advanced business phone systems we offer. You can reach one of our helpful representatives at 815-986-0199.

Mitel Mass Notification

IP Communications can provide premise-based and hosted Mass Notification options. The Mitel Premise option can run as an application on a customer’s VMware or Hyper-V servers. The application interfaces with the Mitel VoIP application. The Mass application delivers real-time, personalized and interactive notifications. These can be used for emergencies as well as automate notifications for order status, employee notifications, billing and outages, notices, in addition to special offers. The application will also provide confirmation of the receipt of the message regardless of the delivery method.

The notifications methods of delivery include:

  • Voice: Voice callout to landlines and cell phones with a prerecorded message.
  • Page: All call overhead and IP phone group page with pre-recorded message.
  • Auto Conference: The application when activated can call out pre-determined phone numbers and ask the user to join an emergency conference.
  • SMS: SMS text messages can deliver informational or emergency text messages to cell phones.
  • Phone Alerts: Pop up alerts on IP phone screens.
  • PC Alerts: Pop up alerts on PC or Laptop screens. This can also lockdown PC screens.

All of the delivery methods can be used simultaneously.

The application will improve customer and employee satisfaction with real-time, interactive notifications over the user’s channel of choice. Besides the security of emergency notification, the application can reduce a customer’s costs for proactive customer outreach using a customer’s preferred method of notification and can reduce up to 75% of your call center’s traffic volume. The application will also provide real-time and historical reports of message delivery and confirmation.

We are proud to sell, service and install Mitel telephony and unified communications systems. Our technicians are Mitel certified, and are capable of performing a variety of complex installation and maintenance services.

IP Communications hosted Mass Notification

The hosted application is a very cost effective voice only Mass notification. The hosted application is used to provide Mass alerts as an example of city outages, weather alerts or schedule changes for sports events.

Mitel’s Purchase of Toshiba

Mitel has acquired the following from Toshiba:

  • IPedge platform (premises-based IP PBX and IP phones)
  • Strata CIX communications platform (digital hybrid solution)
  • VIPedge platform (cloud version of IPedge)
  • Associated peripherals and applications

IPC has Mitel certified technicians ready to assist and support your Toshiba system.

Install New Telephony

Mitel 6940 on DeskIf you are ready to move your business forward by purchasing and installing a new telephony system, don’t hesitate! Contact us today to learn more about the wide range of advanced business phone systems we offer. You can reach one of our helpful representatives at 815-986-0199.

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